Contact information
Welcome to ModPack.store.
We believe that excellent customer service is just as important as offering high-quality products. Our dedicated support team is committed to providing timely, professional, and friendly assistance whenever you need help.
Whether you have questions before placing an order or require assistance after your purchase, we are always happy to hear from you.
Customer Support
Our team can assist you with:
- Product information
- Order status
- Shipping inquiries
- Tracking assistance
- Returns and refunds
- Exchanges
- Payment questions
- Account assistance
- General customer support
We strive to respond to all inquiries as quickly as possible and provide clear, helpful solutions to every customer.
Contact Details
Store Name
ModPack.store
Business Address
214 Laird Dr #101
East York, ON M4G 3W4
Canada
Phone Number
(888) 652-5320
Email Address
support@ModPack.store
Customer Service Hours
Our customer support team is available online to assist customers throughout the week.
While emails may be submitted at any time, responses are generally provided within 1–2 business days.
We always work to answer inquiries as quickly as possible.
Email Support
Email is the fastest and most efficient way to reach our customer service team.
When contacting us, please include:
- Your full name
- Order number (if applicable)
- Email used during checkout
- A detailed description of your question or concern
Providing this information helps us resolve your request more efficiently.
Order Assistance
If your inquiry relates to an existing order, we can assist with:
- Order confirmation
- Shipping updates
- Delivery information
- Product questions
- Return requests
- Exchange requests
- Refund status
Please include your order number whenever possible.
Shipping Questions
If you have questions regarding:
- Delivery estimates
- Tracking updates
- Shipping destinations
- Lost packages
- Delayed shipments
our support team will gladly assist you throughout the shipping process.
Returns & Refunds
If you wish to return an eligible item, please contact us before sending any package.
Our team will provide return instructions and help ensure your request is processed as quickly as possible.
For complete information, please review our Return & Refund Policy.
Business Commitment
Since our founding in 2022, ModPack has been committed to delivering stylish, reliable, and practical backpacks while providing exceptional customer service.
We value honesty, transparency, and customer satisfaction in every interaction.
Our goal is to create a shopping experience that is simple, secure, and enjoyable from the moment you visit our website until your order arrives.
Thank You
Thank you for choosing ModPack.store.
We sincerely appreciate your trust and support. Whether you're shopping for school, travel, or everyday adventures, we're honored to be part of your journey and look forward to serving you whenever you need us.