Shipping policy

Thank you for shopping at ModPack.store. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Free Worldwide Shipping

We are pleased to offer FREE worldwide shipping on every order.

No minimum purchase is required, and there are no hidden shipping fees at checkout.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak shopping periods or promotional events, processing times may be slightly extended.

3. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Delivery estimates begin once your order has been dispatched, not when it is placed.

Please note that delivery times are estimates and may vary depending on destination, customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

4. Shipping Destinations

ModPack proudly ships to customers around the world.

If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take several days to appear after the carrier receives your package.

6. Customs & Import Duties

International shipments may be subject to customs inspections, import duties, taxes, or other local government fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

Customs processing may occasionally extend delivery times.

7. Delivery Delays

Although we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

  • Severe weather
  • Customs inspections
  • Public holidays
  • Transportation disruptions
  • Carrier operational delays
  • High shipping volumes
  • Force majeure events

We appreciate your patience should these situations arise.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

ModPack cannot be held responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete shipping addresses provided by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply for reshipment.

9. Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

To assist with your claim, please include:

  • Your order number
  • Photos of the package (if damaged)
  • Photos of the product
  • A brief description of the issue

Our support team will investigate the matter and work toward an appropriate resolution.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

ModPack.store

Address:
214 Laird Dr #101
East York, ON M4G 3W4
Canada

Phone:
(888) 652-5320

Email:
support@ModPack.store

Thank you for choosing ModPack.store. We appreciate your trust and are committed to delivering your order with care, reliability, and exceptional customer service.