Refund policy
Welcome to ModPack.store. We value every customer and are committed to providing high-quality products and a worry-free shopping experience. If you are not completely satisfied with your purchase, we're here to help.
Please read this Return & Refund Policy carefully before requesting a return or refund.
1. Our 30-Day Return Guarantee
At ModPack, your satisfaction is our priority. We proudly offer a 30-day return policy on all eligible purchases.
You may request a return within 30 calendar days of receiving your order. If more than 30 days have passed since delivery, unfortunately we cannot guarantee a refund or exchange.
2. Free Returns
We proudly provide free returns worldwide for eligible products.
If your return request meets the requirements outlined in this policy, there will be no return handling fee charged by ModPack.
3. Eligibility for Returns
To qualify for a return, your item should:
- Be returned within 30 days of delivery.
- Be in its original condition.
- Be unused or only minimally handled.
- Include all original accessories, tags, packaging, and components whenever possible.
- Not show signs of intentional damage, misuse, or modification.
Returned items are inspected upon arrival before a refund is approved.
4. Non-Returnable Items
Certain products cannot be returned for hygiene, safety, or legal reasons, including but not limited to:
- Gift cards
- Downloadable digital products
- Personalized or customized products
- Items marked as Final Sale
- Products damaged through customer misuse
- Products altered after delivery
These restrictions help us maintain product quality and customer safety.
5. Damaged, Incorrect, or Defective Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
- Photos of the shipping package if applicable
Once verified, we will arrange an appropriate solution, which may include a replacement, partial refund, full refund, or other suitable resolution at no additional cost.
6. Order Cancellations
Orders may be canceled before they enter processing or shipment.
If your order has already been prepared or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the package under our standard return policy.
7. Refund Process
After your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed using your original payment method.
Depending on your financial institution, refunds typically appear within 5–10 business days, although processing times may vary.
8. Late or Missing Refunds
If you have not received your refund after it has been approved, please follow these steps before contacting us:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds often require additional processing time before they appear.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.
9. Exchanges
We are happy to offer exchanges for eligible products when appropriate.
If you wish to exchange an item for a different color, style, or replacement due to damage or defects, please contact us before returning the original product. Our team will guide you through the exchange process and confirm product availability.
10. Return Instructions
To begin a return, please contact us using the information below before sending your package.
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos (if the item is damaged or defective)
Our customer service team will provide detailed return instructions and the appropriate return address if your request is approved.
Please do not return products without prior authorization, as this may delay processing.
11. Customer Responsibilities
Customers are responsible for providing accurate shipping information when placing an order.
ModPack cannot be held responsible for delivery issues resulting from:
- Incorrect shipping addresses
- Refused deliveries
- Unclaimed packages
- Delays caused by customs authorities
- Force majeure events beyond our control
If a package is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
12. International Returns
As an international online retailer, we proudly serve customers worldwide.
Eligible international returns are accepted under the same 30-day return policy. Processing times may vary depending on your country, local postal services, and customs procedures.
We recommend securely packaging all returned items to help prevent damage during transit.
13. Refund Approval
Each returned item is individually inspected upon arrival.
Refund approval is based on whether the returned product meets the conditions outlined in this policy.
If a returned item does not meet the eligibility requirements, we may decline the refund or issue a partial refund where appropriate.
14. Changes to This Policy
ModPack reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any changes become effective immediately upon publication on this website. We encourage customers to review this policy periodically to stay informed.
15. Contact Us
If you have any questions regarding returns or refunds, please contact us.
ModPack.store
Address:
214 Laird Dr #101
East York, ON M4G 3W4
Canada
Phone:
(888) 652-5320
Email:
support@ModPack.store
Our customer support team is always happy to assist you and is committed to providing a fair, transparent, and efficient resolution to every inquiry.
Thank you for shopping with ModPack.store. We appreciate your trust and look forward to serving you with quality products and outstanding customer care.